Some FAQs about Questyle and Questyle products.

1. What dose warranty cover?

Warranty on products sold on Questyle only cover manufacturing defects.

 What's Eligible?

Manufacturing Defects

No Sound Output

Noise while Charging

Buttons Not Working

Not charging

Doesn't turn on

Any other manufacturing defect

What's Not Eligible?

Physical Damages

Wear and tear from usage

Cosmetic flaws

Wire/cord tearing

Damages to accessories

Any other accidental damage

Natural disasters or animal related damages

2. Will you be repairing my defective items?

Most of the times, we do not have the spare parts available or the technical ability to repair a defective unit. In such a case, we simply replace the product with a working unit.

 If the issue is quite straightforward and easily fixable, we will let you know and go ahead and fix it.

 In case of an obscure defect, we will contact you and need you to elaborate on the problem to better understand it. Thereafter, we will send it for re-inspection.

3. How long will i receive my products?

If everything goes smoothly, it ought to take 7-10 days for you to get your items.

4. Why is my order not shipped yet?

If you've just placed an order, we'd request you to give us 24 hours to ship your product from our location. We'd need to pick out your product from a large selection, pack it in a secure box and hand it over to the courier company.  


5. Can i change my order?

Any kind of minor or major changes are possible to your order as long as it hasn’t been dispatched from our warehouse.  Any kind of changes are extremely difficult once the order has been dispatched.

Address Changes:

1. Complete change of address - Different city, different state:

It will be impossible to do any kind of changes quickly to your address post dispatch if you want to change the address completely. For example, if you’ve originally asked for the item to be delivered in Mumbai and the address change is that of another city like Delhi or Bangalore. In such a situation we would first have to check if the other code is serviceable by the same courier company and the delay in redirecting the parcel can’t be estimated accurately. A better solution would be to put the parcel on hold and request for delivery on a later date in case you’ll be available at the original address within a few days. Or if you can be patient, then we’ll redirect the parcel and have it delivered if the new address is serviceable by the courier company.

 2. Minor address change - Within the same city:

If you’re wanting to change the address to another address within the same city or want to add a missing landmark/area location that is currently missing from your shipping address, it should be possible but with a delay of a day or two. This can happen if you want your product delivered to your office instead of your home & vice versa or you've forgotten to mention your complete address.

 Order Item Changes:

If you would like a different color variant of the same price or you would like to replace the items in your order with items of equal value, these changes can only happen if your order hasn’t been shipped out yet. If you would like to add items to your order and its already shipped, you can just place another order and we’ll have it shipped out to you.