Shipping Policy

SHIPPING COSTS

We provide free worldwide standard shipping on orders above $100USD for all items to most countries and regions.

Standard Shipping cost: $15.00USD (Free on orders over $100USD)

Expedited Shipping cost: $29.99USD (Free on orders over $899USD)

NOTICE: Some products do not support shipping to particular regions, which are indicated on the product pages. For customers in these regions, please leave a message in the shop’s chat box and we will get back to you.

SHIPPING TIMES

Asking for forgives for any inconvenience.The shipping time is up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

Processing time: 2-3 Working Days.

Standard Shipping time: 7-10Working Days.

Expedited Shipping time: 3-7 Working Days.

Receiving time=Processing time+Shipping time.

INTERNATIONAL SHIPPING

Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. We cannot determine these fees during the checkout process.

In most cases it takes 5-14 days to be delivered to your address. As we ship via DHL/UPS/FedEx/YunExpress, the product gets handed to your local post office on arrival in your country/district and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.

Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.

Notes:
If the wrong address is provided by the customer, and this leads to the package being lost or otherwise becoming unrecoverable, the customer shall bear the loss. We will not replace the order or issue a refund.

What do I need to do when I received a different product than what I ordered?
Please contact customer support at hello@questyleshop.com