Shipping Policy - Questyleshop

Shipping Policy


We provide free worldwide standard shipping on orders above $100USD for all items to most countries and regions. 

Standard Shipping cost: $8.99USD (Free on orders over $100USD)

Expedited Shipping cost: $29.99USD (Free on orders over $899USD)

NOTICE: Some products do not support shipping to particular regions, which are indicated on the product pages. For customers in these regions, please leave a message in the shop’s chat box and we will get back to you. 



Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.

Processing time: 2-3 Working Days.

Standard Shipping time: 5-14 Working Days.

Expedited Shipping time: 3-7 Working Days.

Receiving time=Processing time+Shipping time.



Items ordered can only be delivered with an exact address.

Certain items have transportation restrictions, and cannot be shipped to some locations. Currently we do not support shipping to the US, Canada, Korea, Japan, Singapore, Hong Kong SAR, Taiwan, Philippine, Israel, Australia, Germany, France, and Poland. For customers in these regions, please leave a message in the shop’s chat box and we will get back to you.



Your package may be subject to the customs fees and import duties of the country to which you have your order shipped. The recipient is responsible for all duties and taxes incurred. We cannot determine these fees during the checkout process.

In most cases it takes 5-14 days to be delivered to your address. As we ship via DHL/UPS/FedEx/YunExpress, the product gets handed to your local post office on arrival in your country/district and as such, delivery times will vary by country depending on the efficiency and expediency of your postal service.

Please don’t refuse the package because of the customs or taxes charges when the item is delivered. The carrier won’t be able to return the items to us unless these fees are paid. Our only option is to abandon the package in customs and if this happens, we won’t be able to offer a refund.

Orders that are returned due to incorrect or missing address information, shipping fees are non-refundable. We are happy to re-ship the order to you, however, additional shipping charges will apply to re-ship the items to the correct address.

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